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Directions | Packaging Requirements | Shipping Requirements
OscarAir, Inc. does not accept returned damaged or used items. All items must be in perfect working order. Reasonable replacement or repair costs will be charged to the customer.
If you received a damaged package, do not accept delivery! You will need to alert the shipping company immediately and file a damage claim. Contact us and we will provide the shipping company with the proper documentation.
If you received a defective product, you will need to file a warranty claim with the original manufacturer. OscarAir, Inc. will be happy to assist you with any issues.
- Contact OscarAir, Inc. via the website contact form to obtain an RMA# (Return Merchandise Authorization Number).
- Write the RMA# on the shipping label below your return address. You must also include in the box, a signed note briefly describing the reason for return.
- Once your returned merchandise is received and its condition has been verified as “unused” or “new saleable”, you will receive the appropriate refund, minus any applicable restocking or shipping charges. Please allow up to 21 days for the refund to appear on your credit card.
|* Please note restocking fee and shipping charges apply to returns received between 31 days and 60 days after date of purchase. Restocking fee is 15% of purchase price.|
All returns must be received by OscarAir, Inc. in new condition with all accessories, packaging, documentation and materials packed in the original box in new, sellable condition.
OscarAir, Inc. is not liable for products damaged during return shipping. The shipping company will be held responsible. Here’s what will happen. If we receive a return item with damaged packaging, we will refuse delivery and notify you. The shipping company will bring the package back to you, the sender. You must then file a damage claim with the shipping company. Once they determine the damage was caused during transit, they will compensate you for damages.
If a return item arrives at OscarAir, Inc. in packaging that appears to be intact, we will accept delivery. The item will be inspected by us. If we find it is damaged, used or not in sellable condition, we will document evidence with digital photos. We will charge you, the customer for reasonable costs of repair or replacement. If you believe the shipping company is at fault, notify us and the shipper immediately to file a damage claim. You will still be charged our costs for repair or replacement, but you will have the opportunity to receive compensation from the shipping company if they determine the item was indeed damaged during transit.