OscarAir, Inc. does not accept returned damaged or used items.
All items must be in perfect working order. Reasonable
replacement or repair costs will be charged to the customer.
If you received a damaged package, do not accept delivery!
You will need to alert the shipping company immediately and file a
damage claim. Contact us and we will provide the shipping
company with the proper documentation.
If you received a defective product, you will need to file a
warranty claim with the original manufacturer. OscarAir, Inc. will
be happy to assist you with any issues.
Directions
Contact OscarAir, Inc. via the website
contact form, or by calling 1-800-564-0667 to obtain an RMA#
(Return Merchandise Authorization Number).
Write the RMA# on the shipping label below your return
address. You must also include in the box, a signed note
briefly describing the reason for return.
Send the package to:
4986 Timber Race Course Drive PO Box 5846 Charleston, SC
29449
Once your returned merchandise is received and its condition
has been verified as "unused" or "new saleable", you will
receive the appropriate refund, minus any applicable restocking
or shipping charges. Please allow up to 21 days for the
refund to appear on your credit card.
* Please note restocking fee and shipping
charges apply to returns received between 31 days and 60 days after
date of purchase. Restocking fee is 15% of purchase price.
Packaging Requirements
All returns must be received by OscarAir, Inc. in new condition with
all accessories, packaging, documentation and materials packed in
the original box in new, sellable condition.
Shipping Requirements
OscarAir, Inc. is not liable for products damaged during return
shipping. The shipping company will be held responsible.
Here's what will happen. If we receive a return item with
damaged packaging, we will refuse delivery and notify you. The
shipping company will bring the package back to you, the sender.
You must then file a damage claim with the shipping company.
Once they determine the damage was caused during transit, they will
compensate you for damages.
If a return item arrives at OscarAir, Inc. in packaging that appears
to be intact, we will accept delivery. The item will be
inspected by us. If we find it is damaged, used or not in
sellable condition, we will document evidence with digital photos.
We will charge you, the customer for reasonable costs of repair or
replacement. If you believe the shipping company is at fault,
notify us and the shipper immediately to file a damage claim.
You will still be charged our costs for repair or replacement, but
you will have the opportunity to receive compensation from the
shipping company if they determine the item was indeed damaged
during transit.
